Senior Business Analyst

Tempest Executive

South West,
South West

Contract

Tempest Executive are currently recruiting for an Interim Senior Business Analyst for a Local Government. As a Senior Digital Analyst, you will make a difference by helping to shape and design future digital solutions that deliver services to the residents, businesses, and front-line key workers o the council.

 Some of the responsibilities in your job include

  •         supporting the business to gather and refine their requirements.

  •         You will identify opportunities for process improvement through application of digital technology, specifically where automation can be implemented.

  •         You will be designing the end-to-end journey of services and associated customer journeys.

  •         You will write user stories to clearly define requirements so they are ready for development.

  •         You will be producing documentary and visual artefacts such as process diagrams and wireframes as necessary.

  •         You will be preparing evidence-based options proposals in collaboration with other roles such as Solution Architects.

    Some of the generic skills necessary for the role

  •                      Telephony projects
  •                      Voice Over Internet Protocols (VOIP)
  •                      Contact Centre (including virtual contact centre technology and approaches)
  •                      MS Teams
  •                      Microsoft Technologies
  •                      Automatic Call Distribution (ACD) and Interactive Voice Response (IVR)
  •                      Skill based routing
  •                      CRM systems (and associated workflow)
  • If you are interested in this role and would like to see a full job description, please email me at tiasinclair@tempestresourcing.co.uk

    Tempest Executive’s consultants are Local Government specialists in their sectors with more than 50 years combined experience. Our extensive network and understanding of our clients’ and candidates’ needs, means that we consistently place the best candidates in hard-to-fill roles within short time frames. We provide value for money and a first class aftercare service. To find out more about what we can offer, contact us now.

    Job Information

    • Role: Senior Business Analyst
    • Sector: IT
    • Region: South West
    • Location: South West
    • Hours: Contract
    • Status: Open
    • IR35 Status: Inside IR35
    • Reference: TR035524

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